RETURN, EXCHANGE & REFUND POLICY (14 Days)

At Hiyath Chronicles, we want you to have a smooth and worry-free shopping experience. If your product is damaged, defective, incorrect, or missing accessories, we offer a 14-Day Easy Return & Exchange Policy.

1. Conditions for Return / Exchange

To be eligible for a return or exchange:

• Product must be unused, in original condition, and in its complete packaging.

• All tags, labels, barcodes, manuals, warranty cards, accessories, freebies, and original box must be included ("Essentials").

• Products returned without complete packaging or essentials will not be accepted.

• The return package must be securely packed to avoid damage during transit.

• All returns are subject to verification and quality checks by our team.

2. Mandatory Packing & Unboxing Video (Important)

To protect customers and prevent misuse:

A. Mandatory Packing Video for Return Requests

You must provide a clear, unedited video showing:

• The product being packed into the return box

• The product’s condition clearly visible

• The package being sealed properly
  Without this video, the return cannot be approved.

B. Mandatory Unboxing Video for Damage/Issue Claims

Customers must record a clear, continuous unboxing video at the time of opening the parcel, showing:

• All sides of the sealed package

• The unboxing process

• The product received and any visible defects

Claims without an unboxing video may not be accepted.

3. How to Request a Return

To start a return or exchange, contact us at:
📩 info@hiyath.com

Ship returns to:
HIYATH CHRONICLES Pvt. Ltd.
#218, 2nd Floor, JP Royale Complex,
13th Cross, Sampige Road,
Malleshwaram, Bengaluru, Karnataka, India – 560003.

• Once your request is approved, we will send you pickup details or a return shipping label, depending on your location.

• Returns sent without prior approval will not be accepted.

4. Non-Returnable Items

The following cannot be returned:

• Customized or personalized products

• Perishable goods

• Items marked Non-Returnable

• Gift cards and sale items (unless damaged/incorrect)

5. Damaged, Defective, or Wrong Product Received

If you receive:

• A damaged product

• A defective item

• A wrong product

• Missing accessories

You must notify us within 24–48 hours of delivery with the mandatory unboxing video.

We will verify the claim and arrange pickup or replacement.

6. Exchange Policy

• You may request an exchange within 14 days.

• Each item can be exchanged only once.

• Exchanges are subject to product availability.

• If the desired product is out of stock, you will receive store credit or may choose an alternative item.

7. Cancellation Policy

• Orders cannot be cancelled once shipped.

• Pre-shipment cancellation may be accepted only in exceptional cases.

• No refund for cancellation after dispatch.

8. Refund Policy

Refunds are issued only for:

• Eligible returns (after passing quality check)

• Orders cancelled before shipping

Refund Timeline:

• 5–10 business days after we approve the return.

• Your bank may take additional time to process the refund.

Refund will be made to the original payment method only.

9. Return Rejection Conditions

Your return may be refused if:

• Product is used, damaged, or missing parts

• Essentials (tags, packaging, manuals) are missing

• Packing or unboxing videos are not provided

• Product fails quality check

• Return is requested after 14 days

10. Contact Us

For any questions, email us at:
📩 info@hiyath.com

We're here to assist you and ensure a smooth and trustworthy shopping experience.